He had smart casual clothes and he wore these to do what was very messy and dirty work. What was interesting to me was that Frank was not dressed at all to do this type of work. He then spent about six hours cleaning up rubbish with the other temporary worker that had turned up. So what did Frank do? Frank went to his client’s business himself. Unfortunately this one time, at very short notice, he wasn’t able to get any replacement staff to do the work. So Frank rang a number of people he had as backups for just such a situation. Temporary staff doing manual work in factories are not that reliable. ![]() This was a common problem for Frank in his line of business. * Graham McGregor on What is your 'Clients for Life' marketing programme? ![]() * Graham McGregor on how to get someone to choose your business ![]() ![]() * Graham McGregor: Why businesses need to be bold in times of change * Do you have invisible sales in your business? Here are three strategies to try
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